Laura's Townhouse Apartments

Holidays (Self Catering) in Bath

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Unit 10
14 Fountain Buildings
Bath
Avon
BA1 5DX

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Don't touch with a bargepole

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Flat 6, 14 Royal Crescent, Bath A very disappointing experience. We had booked through Laura’s Townhouse Apartments (and paid the deposit) for 2020 which had to be cancelled because of Covid. The owners and their agent, Laura’s Townhouse Apartments, agreed to defer our booking to 2021. When we contacted them recently to pay the balance, they told us that they had no record of our booking - along with our deposit of £672 - even though we provided evidence of both the booking and the payment. We fully understand that, in organisations, mistakes are made. However, what we don’t understand is that neither the owners nor the company marketing them (Laura’s Townhouse Apartments) took any responsibility for this error – and were not prepared to reimburse us the £672 that in good faith we had paid as a deposit, which we have now completely lost. Our advice? Don’t touch either of these companies with a bargepole!

Dr. MA Cook - 03/08/2021 | report this review

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